Finnair’s Schengen lounge at Helsinki airport
After the success of Framery One pods in their Non-Schengen Lounge in 2023, Finnair quickly recognized the value of providing private, soundproof spaces for their travelers. The positive feedback from long-haul travelers about these pods made it an easy decision to include Framery smart pods in their redesigned Schengen Lounge in 2024.
Enhancing Finnair’s Schengen Lounge with Framery pods
The Schengen Lounge, located near Gate 21, serves domestic and short-haul travelers, with distinct spaces for resting, working, dining, and socializing – giving travelers a peaceful escape from the airport hustle, with stunning runway views as a bonus.
“The exceptional quality and alignment with our Scandinavian aesthetic made Framery pods the ideal choice for a high-traffic space like our airport lounge.”
Lotta Prinssi
Customer Experience Development Manager
Finnair
“Framery pods are always accessible for travelers who need a private space quickly.”
Lotta Prinssi, Customer Experience Development Manager at Finnair, has been listening to Finnair customers about what matters to them most, “One of their top priorities is having more private spaces for work and last-minute meetings before their flights.”
Privacy for weary travelers
Given the heavy demand for Framery pods in the Non-Schengen Lounge, it was clear they were a natural choice for the Schengen Lounge as well. The redesigned space now features 2 Framery One and 6 Framery One Compact pods, seamlessly blending into the lounge’s modern design.
“From the very start of planning the layout, we made it clear to our designer that Framery pods were essential, and we needed to include as many as possible,” Prinssi adds. The pods are strategically placed near the lounge’s working areas, ensuring easy access for business travelers in need of privacy.
“The pods are always accessible for travelers who need a private space quickly.”
Lotta Prinssi
Customer Experience Development Manager
Finnair
This thoughtful layout makes the pods readily available whenever needed, maximizing their usage throughout the day.
Busy travelers mean busy pods
Framery pods are a valuable resource for business travelers, helping them maximize productivity before boarding. “Many of our business travelers aim to use their time efficiently, often taking final meetings just before their flight begins boarding,” Prinssi explains.
“Framery pods are constantly in use for work meetings and quiet focus, proving their value as a key part of the lounge experience.”
Minna Väätäinen
Experience Manager, Lounge & Airport
Finnair
The pods are in constant demand, with usage averaging 7–8 hours daily and peaking from noon to late afternoon. “They are heavily used, and customers truly appreciate having them in the lounge,” adds Minna Väätäinen, Experience Manager at Finnair.
A unified lounge experience
The success of Framery pods in the Non-Schengen Lounge inspired their natural expansion into the Schengen Lounge, cementing their role as an integral part of Finnair’s customer experience strategy. The different needs of long-haul and short-haul travelers shaped how the pods were integrated into each lounge, but the goal remained the same: to provide a seamless, elevated experience for every traveler.
“Framery pods elevate our lounges – blending seamlessly with our Scandinavian design aesthetic.”
Minna Väätäinen
Experience Manager, Lounge & Airport
Finnair
In addition to their functionality, Framery pods align perfectly with the lounge’s modern Scandinavian aesthetic, enhancing its overall appeal. This combination of form and function demonstrates Finnair’s commitment to crafting spaces that prioritize both utility and elegance, ensuring a cohesive experience across all its lounges.
An elevated Finnair Lounge
Framery pods in the Schengen Lounge address the evolving needs of today’s business travelers. With their sleek, soundproof environment, the pods provide a quiet, focused space for meetings and work, ensuring travelers can maximize their time before their flights. This thoughtful design directly caters to the needs of customers who require both privacy and productivity in a high-traffic lounge setting.
“Framery pods elevate our lounges – blending seamlessly with our Scandinavian design aesthetic.”
“Framery pods have become a long-term feature in all our lounges, reinforcing their value to our travelers and our commitment to premium service.”
Lotta Prinssi
Customer Experience Development Manager
Finnair
With Framery pods, Finnair’s Schengen Lounge offers private, soundproof spaces that enhance the overall traveler experience. The successful integration of these pods demonstrates Finnair’s dedication to improving productivity, privacy, and comfort for travelers, setting a new standard for short-haul lounges.
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